Read the Hobby Town return policy carefully!

Let's say you buy something, take it home, within a minute of use, find out that it is defective, or it doesn't do what one would normally expect it to. So you try to bring it back?

You have the item, box it was in, completely intact. Nothing has changed, with the exception of the scotch tape being cut to open it up. All you want to do is exchange it for something that works.

Did you read the return policy carefully? You may have thought you did, but let's look at it closer, in this case, a Hobby Town purchase, using a gift card, it says:

"Receipt required for all returns or exchanges." Fair enough, you have the receipt, you got it yesterday, got it home, but didn't try it out until after the store closed, so you brought it back the next morning at 10 AM, right when they opened.

"All items must be in original undamaged and unopened packaging." That last part is the catch. Even if the packaging is completely intact and it isn't damaged either, and all you had to do is cut the scotch tape to take it out of the container, they won't take it back if it was opened. Now this is understandable if it were something you could use part of, and they couldn't tell. But if you're looking at an object that is returned in the same condition you bought it, it still doesn't matter.

"NO RETURNS or EXCHANGES after 90 days." Well, that's fine, but if you've already opened the item, so what good is that part of the warranty if they won't take it back?


So when you go back to the store, and Hobby Town won't take it back or exchange it, and you have to argue with them as to why they should - do you really want to trust buying any thing ever again, or anything, for that matter, unless you can be absolutely certain it will work? Probably what you should do is have them run it in the store, and you make sure that it works there. That's the only protection you will have in knowing you are getting your money's worth. If they don't stand behind their products, you have to decide if you want to take that chance?

Also a word to relatives or friends, don't get me anything from Hobby Town. Buy it on eBay or anywhere else. Even from a total stranger, one has a much better chance that strangers on eBay will stand behind their products. Buy it anywhere but Hobby Town.